Frequently Asked Questions

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All consumers who make a purchase over £20 in Shell Service Stations or Shell Go+ members using Shell Pay at Pump between 31st December 2020 and 10th March 2021 are eligible to receive a promotion scratch card.


You must be a Shell Go+ member at the time you enter your code on the website home page. If you aren’t already a Shell Go+ member, you will be asked to register before you can enter your code.


This campaign is limited to Shell Service Stations in Great Britain, and residents of Great Britain

Go to website home page and follow the online instructions to play. You will need internet access to play.

We are sorry you didn’t receive the verification email, please ensure you have entered the registered email address linked to your Shell Go+ account and check your junk folder. If you are still experiencing problems, please contact our Customer Service team on 0800 731 8888 who will be pleased to help you.

This campaign is live from 31st December 2020 00:00:00 and closes on 10th March 23:59:59. You must make a purchase of £20 or over on either fuel or items from the shop between these dates. Unique codes can be entered until 24th March 23:59:59.

All participating Shell Service Stations within Great Britain are taking part in this campaign. You can find your nearest Shell Service Station by clicking here .

If you have paid for your fuel in a Shell Service Station, your unique code will be printed underneath a panel on a scratchard. Scratch the panel to reveal your code.


If you are a Shell Go+ member and you paid using Pay at Pump, you will receive an email to you Shell Go+ registered email address that will contain your unique promotion code. You must be opted in to receiving marketing communications to receive your unique code.

We’re sorry you didn’t receive a unique code. Please contact our Customer Service team on 0800 731 8888 who will be pleased to help you.

You can enter once per day, and maximum three times per week. A week runs from Thursday – Wednesday.

Every spin is a win! Please note, depending on how many times you enter, you may win the same prize more than once.

Once you have spun the wheel, your prize will be revealed to you. You will also receive a collector game piece.

Simply log into the Shell Spin To Win website and view the ‘My Prizes’ section. Here you can complete the claim process for any unclaimed prizes.

You will receive a collector game piece every time you play. Please note that you could receive the same piece twice. You will know when you have collected the two halves of the image once the picture is in colour and the claim prize button is revealed. This will also be stored in your My Collections page.

Please refer to the Terms and Conditions of the campaign for the full list of prizes.

If you have any additional queries, please contact our customer service team on 0800 731 8888